1 years of relevant experience with Client Success Executive with direct client coordination experience and sales through freelancing platforms.
Proficiency in English communication is mandatory.
Cultivate and maintain strong relationships with clients as their primary point of contact.
Schedule regular one-on-one meetings to deepen engagement and understanding of client objectives.
Collaborate across departments to develop tailored success strategies for individual clients.
Identify opportunities for product/service enhancements to better meet client needs and goals.
Issue Resolution addresses client concerns promptly and effectively, ensuring timely resolution of issues.
Escalate critical issues when necessary and follow up to ensure client satisfaction.
Renewals and expansion monitor client usage metrics to identify contract renewal and expansion opportunities.
Work independently and collaboratively with sales teams to drive contract renewals and explore and upsell opportunities.
Client advocacy and feedback: Act as a client advocate within the organization, representing their interests and priorities.
Gather and relay client feedback to inform product development and improve overall client experience.
2 years of demonstrated experience with Client Success in the service industry with international clients.
Strong communication and interpersonal skills
Strong knowledge of successful client success strategies
Proficiency in English communication and engaging clients effectively.
Additional skills of IELTS are highly valued.
Familiarity with client relationships.
Exceptional communication skills, particularly in engaging and retaining clients.
Proven ability to multitask, work independently, and collaborate within a team environment.
Results-driven with a focus on client feedback and process improvement.