Client Operations Analyst

You are a strategic thinker passionate about driving solutions. You have found the right team

As a Client Operations Analyst within our Digital & Platform Services at Global Screening Operations team, you are at the heart of maintaining the strength and resilience of JPMorgan Chase. You assist the firm in expanding its business responsibly by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the norm, and aiming for the highest standards. The Client Screening Department holds a crucial role in the successful implementation of the firm's compliance mission.

Job Responsibilities

• Work across varied specialized applications to conduct searches, gather data, and record evidence related to political affiliations, negative media news, and sanction hits.
• Analyze and investigate alerts generated using standard policies, procedures, and tools.
• Review alerts daily to determine matches to clients and escalate reviews to Level 2 teams.
• Evaluate potential hits in the L2 queue and make effective decisions based on guidelines and policies.
• Validate information using internal and external sources.
• Connect with the Line of Business (LOB) if required or escalate to L3 for material hits.
• Substantiate opinions and dispositions with adequate documentation.
• Strive to maintain individual and team throughput and quality targets.
• Demonstrate strong analytical ability and critical thinking.
• Identify issues accurately and offer solutions.

Required qualifications, capabilities and skills: 

• Demonstrate experience in a client-facing role within onboarding or relevant business partner groups.
• You must have 2+ years of experience 
• You must hold a bachelor's degree or above 
• Possess knowledge of Markets products, industry landscape, platforms, and core controls.
• Exhibit strong client management and communication skills.
• Showcase excellent project management, organizational, and time management skills.
• Focus on results and manage a high volume of requests in a dynamic operating environment.
• Navigate diverse process flows and data sets, and drive process enhancements.
• Design technology enhancements and utilize business analytic/automation tools.
• Have business analytics experience and/or proficiency with data management tools, such as Python, Alteryx, Tableau, or Qlikview.
• Be proficient in Microsoft Office applications, including Excel, Word, and PowerPoint

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.