Job Summary:
As a Client Engagement Specialist, you will
be the first point of contact for our potential clients. You will be
responsible for proactively reaching out to existing leads, understanding their
needs, and connecting them with the builder. Your exceptional communication
skills and ability to build rapport will be important in converting leads into
qualified appointments.
Responsibilities:
1.Proactively contact and engage
with existing leads through phone calls, emails, and other communication
channels.
2.Understand clients' home
building requirements, budgets, and timelines.
3.Address client inquiries and
concerns in a timely and professional manner.
4.Schedule qualified appointments
for our sales team in Australia.
5.Maintain accurate and
up-to-date records of all client interactions in our lead management system
(CRM).
6.Meet and exceed daily and
weekly performance targets.
7.Stay up-to-date on industry
trends and company offerings.
8.Effectively utilize lead
management tools and systems.
Experience: 2-3+ years
2.Education: Bachelor's degree in
English Literature or relevant field from a highly reputable university.
3.Language Proficiency: Native or
near-native fluency in English, with exceptional written, verbal, and spoken
communication skills.
4.Demonstrated ability to
communicate with a clear, neutral Australian accent.
5.Excellent grammar, vocabulary,
and pronunciation.
6.Experience: Proven experience
in a customer service or sales role, preferably in the real estate or
construction industry (advantageous but not mandatory).
Technical Skills: Proficiency
in using lead management tools (CRMs) and Microsoft Office Suite.
Personal Attributes:
1.Strong interpersonal and
communication skills.
2.Excellent organizational and
time management skills.
3.Ability to work independently
and as part of a team.
4.Ability to learn at a fast pace
5.A proactive approach to process
optimization and willingness to embrace technology-driven solutions
How to Apply:
Please submit your resume and a cover
letter highlighting your relevant experience and why you are a perfect fit for
this role.