in CRM/CSM and ticketing systems. Prepare reports on service request ... ITSM tools such as ServiceNow, Cisco Technologies, Totango, and program management ...
, MCA, BSc, or related Information Systems. IT Certifications: CCNA and CCNP ... . Expertise in Cisco switches and routers, Nexus switches, Cisco ACI, Cisco ISE, WAN ...
improvement for customer networks and systems Participate in customer quarterly review ... communication, WAN routing/optimization technologies, Cisco and Juniper routing and switching...
deep knowledge of Linux, distributed systems, and automation. Programming or development ... to learn new tools and systems. Quick to adapt to changes ...