CCU Analyst

Eligibility:

• Minimum Bachelor's degree, preferably a Master's degree, from an HEC-recognized institute/university.
• A qualification in Islamic Finance will be preferred.

Experience:

• Fresh graduates to 2 years of relevant working experience, aspiring to build a career in the service industry.

Responsibilities:

• Act as an ambassador for the customers’ voice within the bank.
• Handle customer queries and complaints end-to-end, from lodgement to resolution.
• Thoroughly investigate customer concerns and address them in both letter and spirit.
• Communicate with customers through approved channels, including telephone, email, and physical letters.
• Comply with bank standards and troubleshooting guides when resolving queries and complaints.
• Contribute towards process improvements by making relevant suggestions based on customer expectations.

Skills Required:

• Strong communication, analytical, and interpersonal skills.
• Ability to solve problems, empathize with customers, and maintain attention to detail.
• Basic understanding of banking products and services.
• Above all, a customer-centric mindset.
• Proficiency in MS Word and MS Excel.

Department: 

Service Quality Department – Customer Support Group

Location:

 Head Office - Karachi

Last Date to Apply:

 4th October 2024