Call Centre Officer

Meezan Bank Limited, Pakistan’s leading Islamic bank, operating with a network of more than 1000 branches in over 330 cities across the country, is seeking applications from individuals meeting the following criteria:

Eligibility:

Experience:

• Fresh candidates (candidates with experience may also apply)

Qualification:

• Minimum Bachelor's degree from a reputable university
• Qualification in Islamic Finance will be preferred

Age:

• Up to 30 years
• 2 years’ age relaxation for the following candidates:
• Hafiz-e-Quran
• Those who have completed their Dars-e-Nizami or Shahadat Ul Alamiyah and possess an HEC equivalency letter
• Differently-abled persons

Key Responsibilities:

• Provide customer service promptly and courteously through various communication channels such as phone and chat
• Diagnose and troubleshoot customers’ complaints related to products and services. Escalate unresolved issues to higher-level support teams when required
• Develop a deep understanding of the products, services, and policies to provide accurate information to customers and guide them effectively
• Collaborate with other teams, such as branches and Head Office departments, to ensure a cohesive customer experience

Skills Required:

• Excellent communication skills, both written and verbal (fluent in Urdu & English)
• Good interpersonal skills
• Capable of multitasking and working under pressure
• Patience and willingness to work flexible hours, including weekends
• Strong problem-solving and analytical skills

Compensation & Benefits:

• Bank contract
• Market competitive salary with shift allowances
• Opportunities for professional growth and advancement
• Annual increments, and performance-based bonuses
• Health and Life Takaful coverage, and much more

Location: Multan & Karachi

Last date to Apply:

15th November, 2024