customer service by ensuring every call reflects our commitment to excellence ... for improvement. Develop and maintain call center quality standards, guidelines, and audit ...
Dynamics, Salesforce, and SAP Interaction Center, adding multimedia collaboration channels and ... multimedia outbound campaigns. Also, provide call center supervisors with tools to...
of experience in the Contact Center industry, ideally in pre-sales ... . Knowledge of networks, contact center technologies, and call flows. Experience in analysis ...
