Business Manager

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a Business Manager and play your part in the QCommerce Domain.

On this journey, you will report to Senior Lead, Cluster

Your Responsibilities will include: 

• Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
• Responsible for steering the warehouse operations to the agreed SLAs and KPIs
• Proactively recommend and implement operational goals, objectives, and process improvements
• Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment
• Allocate resources to ensure optimal efficiency (scheduling)
• Liaise with the commercial department to actively manage fast and slow-moving lines, manage
• spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
• Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
• Effectively ensure that the implementation of policies, procedures and work standards are met
• Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
• Ensure warehouse housekeeping and workplace safety
• Ensure timely dispatch of orders with 100% accuracy.
• Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
• Maintain positive relationship with external stakeholders such as, neighbors, suppliers and Foodpanda riders.

Your role in this journey requires the following:

• Bachelor’s from a reputable university
•  In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
• Knowledge of industry’s local legislation
• Stakeholder management including with vendor goods delivery teams, residential and commercial neighbors, and community
•  Working knowledge of performance/operation metrics
• Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
• Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
• Self-motivated and able to work independently
• Outstanding communication and people skill

What does your playfield look like?  

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.