Associate, HR Operations
Entity: Aga Khan University
Location: Karachi, Pakistan.
Introduction to the Aga Khan University:
Chartered in 1983, it is a private, autonomous, and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, Aga Khan University (AKU) provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Job Roles/Responsibilities:
Reporting to Manager HR, you will play an integral role assisting in the provision of operational support to Business Partners, Centre of Expertise and the wider business performing transactional and/or administrative HR activities.Specifically, you will be responsible to:
- Act as a first point of contact for all employees’ answering queries on policies and processes where possible
- Issue service letters to employees
- Verify employment reference receive from external employers
- Support wider team of HR and business in any ad hoc administrative tasks
- Facilitate the process of work visa for newly appointed expatriate and process extensions based on business needs
- Facilitate the process of engaging volunteer based on business needs
- Validate leave forms to ensure accuracy of records
- Review receivables of resigned employees
- Ensure timely processing of employee old age benefits (EOBI)
- Lead Degree verification process of all new joiners at AKU.
Requirements
You should have/be:
- Bachelor's degree
- proven track record of providing People/HR administrative support to a large, multi-site, multi-disciplined organisation
- experience of assisting with HR Processes
- proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
- problem solving and managing tight deadlines
- prioritisation of own workload in a busy office environment
- accurate and timely data entry onto people systems – ensuring the ongoing integrity of data
- maintenance of up-to-date filing system – Inc. electronic files
- able to communicate effectively with people at all levels in both writing and verbally
- understand and be able to articulate information appropriately, delivering the right message at the right time in the right manner
- able to engage and influence peers, colleague, and stakeholders
- focuses on priorities and deliverables and follows up to ensure goals are achieved
- able to manage multiple tasks effectively and focus on priorities and deliverables
- act as a role model for the institution's values and behaviors
- self-disciplined in allocating and utilising their time
- able to always consider the impact on the customer
- keeps abreast of all issues that may impact the customer
- able to maintain own continuous professional development (CPD) and knowledge of ‘best practice’ in the administration area
- attends and engages fully in any learning and development activities that are deemed appropriate by line management.
Comprehensive employment reference checks will be conducted.
