Associate, Energy - Client Support

Grade Level (for internal use):

Job Description

As a member of the Energy Client Operations team, the Energy Associate will be accountable for providing exceptional client support by showcasing vast knowledge of the product and the industry. You will be a valuable member of a global team with opportunities to develop in-depth energy industry knowledge, produce webcast presentations, participate in client outreach campaigns to drive usage, create custom models and develop your Excel and SQL skills.

What’s in it for you:

• Associate will develop industry knowledge by working with our diverse client base at various financial institutions, consultants, government organizations and universities.
• Improve their technical expertise with software programs such as MS Excel and SQL.
• Work closely with industry experts across the globe, which will help promote your development and professional growth.
• Be part of an organization that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.

Responsibilities:

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through calls, e-mails and web-chat.
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
• Work with senior team members on projects and develop subject matter expertise in different sectors of the Energy industry: natural gas, power, coal.
• Record webcasts that provide demos of S&P Global Market Intelligence products and cover major industry trends.
• Work with clients and financial modelling team to help build customized, data-driven Excel models.
• Participate in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience.

Qualifications:

• Candidate must possess at least a Bachelor/Undergraduate Degree preferably in Economics, Finance or Accounting.
• Knowledgeable in accounting and finance, the energy industry or the global economy
• At least 1 year(s) of working experience in the related field (customer service) is preferred; fresh graduates can be considered.
• Must have excellentcritical thinking, writing, and verbalcommunication skills with strong attention to detail.
• Must be proactive and capable of multitasking effectively
• Team-player mentality with strong collaboration skills
• Flexible to changes in a dynamic environment
• Must be willing to work on a night shift schedule.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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