الوصف الوظيفي
As Operations Lead at PakWheels.com, you’ll be responsible for scaling and optimizing services through process design, managing audits, and enhancing internal and external communications. You’ll work closely with cross-functional teams to track projects, resolve bottlenecks, analyze performance metrics, and build strong client relationships while ensuring operational efficiency and risk management.
Responsibilities:
Scale and professionalize our services through process design and optimization.
Contribute to the creation of internal and external communications, including executive reports, presentations, analysis, strategic plans, and other ad-hoc materials.
Keep projects on track day to day, solve bottlenecks, re-prioritize efforts and analyze the impact across OKRs.
Communicating with clients to understand their needs and offer solutions to their problems.
Creating positive, long-lasting relationships with current and potential clients.
Prepare and present reports that reflect audit’s results and document process.
Perform and control the full audit cycle including risk management and control management over operations’ effectiveness.
Qualifications:
Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
3 - 4 Years of Experience.
Proficiency in CRM tools, Microsoft Excel, and data visualization.
Strong leadership and motivational skills to inspire sales teams.
Visit to the market with team for the team training & audits purpose.
Ability in Auditing Contact Centre, Maintain check and balance on the team
Strong written and verbal communication skills with the ability to deliver simple and actionable analysis.
Persistent, hardworking, passionate (about sales & cars), and creative.
Collaborating with marketing, finance, and other departments to enhance sales strategies.
Managing budgets, forecasts, and sales targets.
At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.
