Assistant Manager, Emergency Medicine
Entity
Aga Khan University
Location
Karachi, Pakistan
Introduction
The Department of Emergency Medicine was established in 2008 and since then, the department has continued to grow. The move towards an academic entity from a purely service-based unit reflected the growth in the size and importance of Emergency Medicine as a specialty in Pakistan and the region.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
The Aga Khan University Hospital invites applications for the position of Assistant Manager in the Department of Emergency Medicine.
Responsibilities
You will be responsible for providing support to the Senior Manager in managing staff, optimizing processes, and collaborating with various stakeholders to enhance the department's performance and patient outcomes. Further, you will also manage the finance, administration, personnel, and logistic functions of the department and related programs including education, training, clinical services, and innovation within or formally associated with the department.
Moreover, you are responsible for:
- overseeing the daily operations of the Emergency Department (ED) to ensure smooth and efficient functioning
- developing and implementing policies and procedures to improve operational efficiency and patient care
- monitoring and managing patient flow, ensuring timely and appropriate care delivery
- coordinating with other hospital departments to facilitate patient admissions, transfers, and discharges
- supporting the department in improving patient experience
- supervising, mentoring, and evaluating administrative staff within the ED
- developing and implementing staff training programs to maintain high standards of care and service
- acting as the training coordinator for the department
- monitoring and evaluating the quality of patient care services in the ED
- identifying areas for improvement and implementing quality improvement initiatives
- ensuring compliance with all relevant healthcare regulations, standards, and accreditation requirements
- conducting regular audits and reviews of clinical practices and procedures
- managing overall fixed assets of the department
- making multiple rounds each day in clinical areas and serving as a focal person for coordinating quality-related activities of the department and streamlining departmental processes
- addressing and resolving patient complaints and concerns promptly
- representing ED in hospital meetings and committees as required
- liaising with external agencies and organizations to coordinate services and programs
- collecting and analyzing data related to ED operations and performance
- maintaining monthly, quarterly, and annual departments’ performance indicators and performing periodic analyses for the same
- maintaining accurate databases and serving as a resource person for coordinating data-related activities of the department and clinical services
- assisting recruitment of physicians and liaising with HR for matters concerning the department.
Requirements
You should have:
- at least a Bachelor's Degree in Business Administration from a reputed university. Master is preferred
- at least 7 years of relevant experience in a recognized organization
- strong leadership and team management skills
- excellent organizational and problem-solving abilities
- knowledge of healthcare regulations, standards, and best practices
- proficiency in data analysis and reporting
- exceptional communication and interpersonal skills
- ability to be empathetic towards your colleagues and patients
- ability to work under pressure and administratively coordinate a team of professionals
- proficiency in the use of computer packages e.g. MS Office
- ability to work under pressure and periodically go beyond regular hours to meet departmental requirements.
Comprehensive employment reference checks will be conducted.
