Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
Job Description
- Assist in leading your departmental colleagues in the Mallard Lounge, our lobby bar and dining venue
- Ensure food & beverage brand standards are maintained
- Handle guest concerns and react quickly and professionally
- Assist in achieving financial targets through maximizing revenue and managing expenses and productivity
- Performance management of all restaurant colleagues through constant communication, training, development and follow-up
- Execute departmental Health & Safety Trainings
- Adhere to the crisis management and business continuity plans for the department
- Effective and timely interaction with all Hotel departments
- The ability to coordinate and manage the day-to-day F&B operations whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
Qualifications
- Flexible and able to work a variety of shifts, including evenings and weekends, and a team player with the ability to assist in all areas of F&B operations during peak times
- Sound operational experience in a hotel restaurant environment with a minimum of 2 years’ of experience
- Continue to build on and drive our upbeat culture
- Demonstrated high-quality service standard
- Demonstrated ability to work within allocated budget, stock control and rostering
- Must have an RSA certificate.
