Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Analytics
Good to have skills : Service Operations
Minimum 2 year(s) of experience is required
Educational Qualification : Graduation
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide technical support to clients and internal teams. - Troubleshoot network analytics issues efficiently. - Collaborate with cross-functional teams to enhance system performance. - Document and maintain technical procedures and user guides. - Stay updated with industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Analytics. - Good To Have Skills: Experience with Service Operations. - Strong understanding of statistical analysis and machine learning algorithms. - Experience with data visualization tools such as Tableau or Power BI. - Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms. - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: - The candidate should have a minimum of 2 years of experience in Network Analytics. - This position is based at our Hyderabad office. - A Graduation degree is required.Graduation

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