Application Support Engineer

The Application Support Engineer  will plan, perform, and manage medium/complex production support tasks and activities that require deep subject matter knowledge of business processes or specific applications in addition to knowledge regarding general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework.

· Monitors the applications, systems, and hardware in the processing environment for abnormal processing conditions.

· Deploys code and performs smoke testing and conducts performance testing in various environments.

· Troubleshoots technical issues with Development and Quality Assurance and assists teams with a resolution of issues.

· Maintains the scheduling system and procedures for the processing environment.

· Works on planning and execution of change, problem, incidents, production processes, controls and service requests

· Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments.

· When solving a system problem, makes effective use of tools and resources to solve the problem.

· Utilizes manuals, write-ups and other tools as an aid in solving the problem and contributes to the body of knowledge by adding solutions and other information that would be useful to others.

· Follows escalation procedures, when appropriate, to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.

· Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework, knowledge management system, contract metrics and SLAs, Remedy, Service Now and JIRA

· Familiar with identifying and using tools, technology, or processes that will improve the overall processing environment or processing efficiency.

· Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments.

· Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.

Required Qualifications:

Following are the required qualifications we would like to have to perform the job duties listed above

• Requires a bachelor's or master’s degree in area of specialty with 3-5 years of experience
• Experience with Windows operating systems
• Experience working on teams responsible for deploying code, performing smoke testing and performance testing
• Experience with Windows IIS Administration
• Experience with Azure, and/or similar products preferred
• Experience with Splunk, Dynatrace, Grafana and ServiceNow preferred
• Experience with IIS, Net Framework/Net Core, GIT, Visual Studio Code, SQL Server, PowerShell, Ansible and any other scripting tools.
• Ability to effectively use production control tools and resources
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management. individual contributors)
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Excellent problem-solving, team, and time management skills
• Is resourceful and proactive in gathering information and sharing idea

We have an amazing team of 700+ individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.

What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015, 27001:2013 & 20000-1:2018 certified. We have a vibrant culture of learning via collaboration and making the workplace fun.

People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves. 

To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/