Analyst, Department of Community Health Sciences
Introduction:
Aga Khan University chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research, and health care of international standards relevant to Pakistan and the region. The affiliated Aga Khan University Hospital provides state-of-the-art clinical facilities and well-equipped diagnostic services. The University currently has teaching sites in Pakistan, East Africa, the United Kingdom, and Afghanistan, and is a major component of Aga Khan Development Network.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
The Department of Community Health Sciences (CHS) is the leading unit of its type in Pakistan, recognized regionally and internationally for the relevance, quality, and extent of its work in support of public health and the development of primary health care systems. It comprises of five major operational sections: Epidemiology & biostatistics, Health policy & management, Population & reproductive health, Environmental health & climate change, and Non-communicable diseases & mental health.
This is a short-term grant-funded contractual position.
Responsibilities:
You will be responsible to:
- set up and maintain all IT (hardware and software) related requirements of the department
- act as the first point of contact to provide basic IT support for team members and assist end users in their interactions with the IT systems across several different sites
- provide first and second-level user and technical support, particularly in the area of standard desktop applications
- install/configure/administer desktop and notebook systems hardware peripherals (printers, scanners, etc.) and standard Microsoft Operating Systems and Office Productivity applications
- provide one-to-one Staff training on Microsoft Office application and workstation operating system level
- administer user accounts, manage user permissions; manage VLAN/WLAN access
- document common procedures that assist problem-solving and configuration scenarios
- contribute to policy-making concerning one or more of a range of matters including strategic planning, hardware and software procurement, choice of methods and standards
- set up equipment that will support meetings, and seminars that take place in the organizations
- maintain asset records for software licenses and hardware
- work with Procurement staff to purchase hardware and software
- keep all IT Equipment assigned to him in safe custody
- Liaise with the IT Department of AKU for active support to users.
Requirements:
You should have:
- BS/Masters in Computer Science/Computer Information Systems/Information Science & Technology/Management Information Systems
- at least three years of experience
- exceptional customer service skills and highly effective interpersonal skills in dealing with demanding customers under high workload
- extensive knowledge and experience in the installation, maintenance, and troubleshooting of Microsoft Operating Systems and Office Productivity applications
- good language skills in Urdu and English (both written and verbal)
- resilience and ability to cope with work pressure
- ability to work under minimal supervision.
comprehensive employment reference checks will be conducted.
