Analyst Customer Insight

Eligibility:

• Minimum Bachelor’s or Master’s from a HEC recognized Institute/University
• Qualification in Islamic Finance will be preferred

Experience:

• 1 to 2 year of relevant working experience

Skills Required:

• Proficient in MS Office, good email drafting, communication & analytical skills

Responsibilities:

• Evaluate complain resolution satisfaction as per customer feedback.
• Achieve monthly calls target in most effective and efficient manner.
• Ensure calls are made as per script and call handling procedure.
• Submit daily/weekly/monthly MIS to line manager.
• Interpret data, formulate reports and make recommendations.
• Analysis of data gathered through surveys, mystery shopping and other research tools

Department:

Service Quality Department (Customer Support Group)

Location:

Head Office – Karachi

Last Date:

28th January, 2025