Job Title: Assistant Manager WPS
Work Level: WL1
Function: People Experience
Location: Ice Cream Factory (Lahore)
About Unilever:
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. We are looking for talents that would like to join this exciting journey with us.
Job Purpose:
Our Uniops team is embarking on an exciting journey as this role is responsible for leading the Workplace Services strategy and execution and be accountable for the day to day delivery of Workplace Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management and in house FM Contractor management (both soft and technical services but excluding technical services inside the production areas of our Sourcing Unit (SC). The services scope will also include some activities across the other Workplace Services areas (Real Estate, Travel & Fleet, Project and Agile Working).
If you are a self-starter that can effectively lead a team, have focus on relationship building skills, ability to drive performance leading to success of 3rd party suppliers, and drive change in the workplace environment effectively while balancing sensitivities and local nuances, then we would love to hear from you!
Job Responsibilities:
- Be accountable for day-to-day service delivery in KHI Head Office in line with established service levels, whether provided by a third party or in house by Unilever.
- Lead Workplace organizational and service delivery which consists of 4 direct subordinates.
- Manage day to day operations together with in house contractor and several service providers for facility management, cleaning services, catering, and fleet/pick up services.
- Partnering with business leaders in providing the best workplace experiences and operations
- Set up the strategy for all in-house FM contractors and services provider and monitor their service delivery level.
- Align safety operations with the safety team to ensure smooth execution
- Ensuring all company governance and controls in all Workplace related processes.
- Cost keeper for in-house contractor and services provider in line with the business needs
- Negotiating all cost structure with in-house contractor and services provider and crafting the business agreement in yearly basis
- Driving workplace related change initiatives through communication with employees
- Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery.
- Build and maintain positive working relationship with service providers and other key stakeholders.
- Responsible for facility management for KHI head office, KHI and HYD Regional offices
- Support to manage all international visitors and their visa process.
Experience & Qualification:
- Min 4 years’ experience working in General Affair, Facility management, and/or relevant industry/experiences, preferably in FMCG/Manufacturing.
- Experience in management of third-party service providers
- Experience in managing insourced operations team.
- Experience in engaging key senior level stakeholders along with proven ability to influence and manage relationships with those stakeholders.
- Have experience in Project Management and Change Management
- Have leadership capability to create and lead internal & external team (in house contractor and services provider)
- Able to manage cost control and budgeting.
- Strong communicator proven with fluent oral and written communication skills
Leadership:
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
- Critical SOL (Standards of Leadership) Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY: Explores the world around them, continually learning and developing their skills.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
