As part of the IS team of OCI, providing IS administration support to the staffwithin theorganization.
Key Deliverables:
- You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTVsystem.
- Provide first line support to all user enquiries andrequests.
- You will be responsible for supporting, testing and troubleshooting hardwareand softwareissues.
- You will be responsible to provide on-call support to all users of OCI,whenever needed.
- Interact with third party for maintenancework.
- You will be responsible for performing preventive maintenance and supportfor OCI designated PCs, printers and IndustrialPCs.
- Assist in setting up and running the IS infrastructure in conference and Boardrooms.
- Installation of PCs, PC hardware components, printers and other PC peripherals.
- You will be responds to users inquires and requests for assistance with allPC relatedproblems/queries.
- Assist in maintaining a library of all original software, utilities and manuals.
- Assist in setting-up/modification of e-mail accounts forusers.
- Assist in configuring OCI owned smart phones andtablets.
- Ensure installation of new and upgraded version ofapplication software on new and existing PChardware.
- Install anti-virus software and ensure updates areapplied.
- Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs includingdisposal.
- Assist to keep stock of hardwarespares.
- Assist in maintaining a register for all in-and-out ISassets.
- You will be responsible for handling and managing the basic configurationof switches.
- You will be responsible for update and maintaining regular security patches onall userPCs.
- Arrange and conduct user awareness training sessions for variousIS applications.
- Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction ofcosts.
Job Profile:
Qualifications:
- Bachelor's degree in computer science/ information technology.
- IT certification preferred (ITIL/CCNA).
Skills/Knowledge:
- Excellent bilingual communication skills (Arabic andEnglish).
- Ability to communicate technical information to businessand non-businessusers.
- Ability to perform root causeanalysis.
- Knowledge of computer and/or network securitysystems, applications, procedures, andtechniques.
- Ability to identify and resolve computer systemmalfunctions and operationalproblems.
- Excellent communicationskills.
- Relationship managementskills.
- Ability to take timely actions anddecisions.
- Up-to-date knowledge of the latest IT and softwaretrends.
- Strong customer serviceethos.
- Excellent organizationalskills.
- Ability to quickly establish good working relationships with staff andcustomers.
- Willingness to work oddhours.
Experience:
- 3+ years of experience in relatedindustries.
Business Understanding:
- Good understanding of the overall IT operations isessential.
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian's commitments.
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