Description
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest® , Downdetector® , RootMetrics® , and Ekahau® . Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users. Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all. . The
Technical Project Manager will oversee and manage client projects, ensuring their successful delivery on time, within scope, and on budget. This role requires a proactive approach, strong technical acumen, and exceptional client management skills. You will work closely with clients, internal stakeholders, and cross-functional teams to ensure project goals are achieved.
Expectations for Success Client Relationship Management:
+ Serve as the primary point of contact for assigned clients, managing communication, project expectations, and overall satisfaction.
+ Build and maintain strong, long-lasting client relationships, acting as a trusted advisor and technical consultant.
Project Management:
+ Lead and manage multiple technical projects simultaneously, ensuring adherence to timelines, budgets, and client requirements.
+ Develop comprehensive project plans, including scope, goals, deliverables, timelines, and resource requirements.
+ Manage project risks and issues, proactively identifying potential challenges and working on solutions.
+ Coordinate with internal teams (engineering, product, support) to ensure seamless execution of projects.
+ Track project performance to analyse the successful completion of short- and long-term goals.
Technical Consulting:
+ Serve as a subject matter expert in Ookla's suite of products, particularly Speedtest and its enterprise solutions.
+ Translate complex technical requirements into actionable project plans and communicate these effectively to technical and non-technical stakeholders.
+ Provide technical guidance to clients, offering solutions that align with their business needs and objectives.
Telecom Industry Expertise:
+ Use your in-depth knowledge of the telecom industry to support the development of tailored solutions for telecom clients.
+ Understand industry trends, challenges, and opportunities, applying this knowledge to guide project direction and client consultation.
Cross-functional Collaboration:
+ Work closely with Sales, Engineering, Product, and Support teams to ensure successful project delivery.
+ Collaborate with internal teams to understand project requirements and ensure alignment with the client’s objectives.
+ Facilitate communication across departments to ensure a unified approach to client needs and technical solutions.
Requirements We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.
Telecom Industry Experience:
+ 5 - 10 years of experience working in the telecoms industry, ideally in roles involving project management or technical account management with a focus on optimisation.
Project Management Expertise:
+ Proven experience managing multiple simultaneous technical projects for different clients, particularly in fast-paced environments.
+ Proficiency with project management tools (e.g., JIRA, Asana, Microsoft Project, etc.) and methodologies (Agile, Scrum, Waterfall).
+ Demonstrated ability to deliver projects on time, within scope, and within budget.
+ Strong organisational and multitasking abilities, with experience in managing competing priorities.
Technical Knowledge:
+ Familiarity with networking technologies, internet performance metrics, and telecom infrastructure.
+ Strong analytical skills with the ability to troubleshoot technical issues and suggest efficient solutions.
Client-Focused:
+ Excellent client-facing and internal communication skills.
+ Proven ability to manage client expectations and foster long-term relationships.
+ Strong problem-solving skills with the ability to translate client needs into technical requirements.
Leadership and Communication:
+ Strong interpersonal skills and ability to work effectively across teams and departments.
+ Excellent verbal and written communication skills, capable of conveying complex technical information to both technical and non-technical stakeholders.
+ Ability to lead cross-functional teams and inspire collaboration to achieve project goals.
Preferred Qualifications:
Experience working with global clients, particularly in the telecom sector. Familiarity with Ookla’s suite of products, including Speedtest, Speedtest Intelligence, and other network testing tools.
Benefits We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to):
Generous allowances (tuition, medical, and housing) Wellness benefits Tuition reimbursement
You will have the best hardware, software, and tools available for you to do your work, and we provide excellent flexibility for working remotely as time and responsibilities allow. To promote your success and growth we offer educational opportunities, and anti-racism and LGBTQIA+ resource libraries, team activities, and many more. If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company ] Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We want to ensure candidates have everything they need throughout our application and hiring process. If you have any individual needs related to disability or accessibility, we encourage you to contact recruiting@ookla.com and let us know how we can best accommodate you.
