Are you passionate about customer loyalty and retention? Do you thrive on creating engaging, rewarding experiences that drive customer satisfaction and long-term relationships? We are seeking a Senior Manager – Loyalty & Retention Management to develop and execute innovative customer loyalty strategies that enhance engagement and business growth.
🔹 Develop and implement comprehensive loyalty and retention programs that align with business goals.
🔹 Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.
🔹 Work closely with the CVM team to enhance personalization and optimize customer engagement.
🔹 Monitor customer retention metrics, program participation, and ROI to measure effectiveness.
🔹 Ensure continuous improvement of loyalty programs through research, feedback, and data analysis.
🔹 Drive initiatives that improve customer satisfaction and foster long-term brand loyalty.
🔹 Collaborate with cross-functional teams to design customer-centric products and services.