Senior / Head Waiter for Muscat

We are seeking a skilled Seniro/Head waiter for our prestigious client in Muscat, Oman.As a Senior/Head Waiter, you will oversee and manage the waitstaff, ensure smooth restaurant operations, and create a welcoming atmosphere for guests. Your leadership and attention to detail will play a crucial role in enhancing the guest experience, driving service standards, and ensuring that all operational and customer service objectives are met.

• Leadership and Supervision:
  

  
  
  • Lead, train, and mentor junior waitstaff, ensuring they follow service standards and deliver a high level of customer satisfaction.
    
  • Assign tasks and manage shifts for waitstaff to ensure smooth operation of the dining area.
    
  • Motivate and inspire team members to provide excellent customer service and improve performance.
    
  • Handle conflicts or difficult situations with guests or staff in a professional manner.
    

• Customer Service:
  

  
  
  • Greet guests, provide menus, and ensure they are seated in a timely and courteous manner.
    
  • Offer menu recommendations, answer questions, and ensure customer satisfaction throughout their dining experience.
    
  • Address and resolve customer complaints and concerns swiftly and professionally, ensuring the best possible guest experience.
    
  • Ensure all guests receive prompt, professional, and attentive service throughout their meal.
    

• Operational Efficiency:
  

  
  
  • Oversee the daily operations of the dining area, ensuring a clean and organized environment.
    
  • Ensure all orders are communicated accurately and promptly to the kitchen and bar staff.
    
  • Monitor food and beverage quality to ensure it meets the restaurant’s standards before serving.
    
  • Ensure smooth communication between kitchen and waitstaff, optimizing service flow.
    

• Quality Control and Standards:
  

  
  
  • Maintain cleanliness and orderliness of the dining room, ensuring all tables and service areas are properly prepared and well-stocked.
    
  • Uphold the restaurant's hygiene and safety standards in the dining area.
    
  • Ensure that all staff adhere to health, safety, and food safety regulations.
    

• Training and Development:
  

  
  
  • Provide ongoing training and guidance to junior staff on restaurant policies, service techniques, and menu knowledge.
    
  • Conduct performance reviews for waitstaff and provide constructive feedback for improvement.
    
  • Organize team meetings to discuss operational improvements, customer feedback, and team performance.
    

• Sales and Upselling:
  

  
  
  • Encourage and coach the team to upsell food and beverage items, increasing sales and enhancing guest satisfaction.
    
  • Monitor and evaluate customer feedback to improve service delivery.
    

• Administrative and Financial Tasks:
  

  
  
  • Manage opening and closing duties for the front-of-house, ensuring proper cash handling, tip distribution, and cleanliness.
    
  • Assist in the management of the restaurant's inventory, ensuring adequate supplies of linens, silverware, and service items.
    
  • Monitor daily sales and report any discrepancies to the management team.
    

• Proven experience as a Senior Waiter, Head Waiter, or in a supervisory role within a hospitality or restaurant environment.
  
• Strong leadership skills and ability to manage and motivate a team.
  
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  
• Ability to remain calm and professional under pressure.
  
• Strong organizational skills and attention to detail.
  
• Knowledge of food safety and hygiene standards.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Strong problem-solving skills, especially when handling guest complaints or service issues.
  
• Ability to train, mentor, and develop staff.
  
• Flexibility to work evenings, weekends, and holidays as required.
  
• High school diploma or equivalent required; additional hospitality management qualifications are a plus.
  

• Accommodation: Provided by the company
  
• Transport: Provided by the company
  
• Salary: OMR 180 to 230  OMR
  
• Air Ticket: After completing 2 years
  
• Visa 
  
• Medical Insurance