Reservations Agent

About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. 

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?

Seeking a detail-oriented whiz to join our stellar team as a Reservations Agent at our hotel. As a Reservations Agent, you'll handle bookings with a smile, ensuring our guests have a seamless experience. If you have a passion for hospitality and crave a fast-paced environment, we want you on board. Flexibility and exceptional communication skills are a must. Apply now and join our delightful hotel family!

A little taste of your day-to-day

Every day is different, but you’ll mostly be: 

• Handle guest inquiries and reservations professionally and efficiently via phone, email, and in person, demonstrating excellent communication skills.
• Utilize the hotel's reservation system to accurately input and update guest information, ensuring timely and accurate booking confirmations.
• Assist guests with travel arrangements, including offering personalized recommendations and assistance to enhance their stay.
• Collaborate with other hotel departments to ensure seamless coordination of guest requests and preferences.
• Demonstrate in-depth knowledge of hotel amenities, room types, and pricing to effectively upsell and maximize revenue opportunities.
• Uphold the hotel's standards of cleanliness, professionalism, and confidentiality at all times.

What do we need from you?

• Excellent communication and customer service skills, with strong attention to detail.
• Previous experience in a reservations or customer service role is preferred, but not required.
• Proficiency in using reservation systems and Microsoft Office suite.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays.

What you can expect from us?

We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?