As an Outlet Manager (Banquet), you are responsible for effectively running and organizing the outlets/banquet. you should be involved in the following functions: planning, costing, delegation, evaluation, organizing, cost control, interviewing, selection discipline, setting targets, counselling, standards, appraisals, training, communication and coordination.
YOUR DAY TO DAY:
- Ensures that the highest quality standards in outlet/banquet operation are followed in accordance with the hotel service procedures. Secures delivery of professional service to all guests at all times.
- Ensures that all guests or group organizers are welcomed, seated and thanked on departure.
- Maintains and updates the database of clients to complete a marketing and promotion plan on an ongoing basis.
- Handles and advises the outlet/banquet guests on comments and complaints.
- Maintains a written record of regular and VIP customer profiles, ensuring that their likes and dislikes are passed on to other concerned parties when necessary.
- Monitors the productivity levels of each outlet/banquet service staff and extends assistance to anyone requiring guidance on duty.
- Ensures enough staffing to cover big events.
- Plan events set up in advance as per the function sheet.
- Ensures high standards of sanitation and hygiene in the outlet/banquet by working closely with both Housekeeping and Stewarding departments.
WHAT WE NEEDS FROM YOU:
- Diploma or degree in hotel management and have at least 2 years of senior management experience in handling outlet/banquet.
- Essential to have detailed food and beverage knowledge within a quality brand.
- Good command of English language, both oral and written. Other languages is preferred.
- Well versed in financial aspects and knowledgeable in Micros Point of Sale System.
- Must have good leadership skills and be able to manage the team in the absence of the F&B Manager and at the same time work under pressure.
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
