Order Taker

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

The Order Taker will be responsible to take all guest orders for in-room dining and will offer suggestions to complete and complement the guest’s selections. The Order Taker will monitor guest orders and offer assistance if required to the server under the guidance of the respective managers.

1. General:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• To carry out any additional duties requested by management, related to hotel operational activities.

1. Department:

• Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest. This includes wine pairings, ingredients, and promotions.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Maintain a smooth communication with the corresponding kitchen staff for a flawless service.
• Advise guests with approximate time frame for preparation, delivery and all related policies as well as answering to any other guest inquiries, including restaurant reservations if required.
• Assure guest orders are complimented and any special guest requests are considered in line with the LQEs.
• Coordinate and assist the IRD Manager on the delivery of all the VIP amenities and work closely with the Front Office team to assure that all requirements are delivered as per standards.
• Help and assist the IRD Server in coordinating, setting up and clearing In Room Dining tables if required and assist in preparing the daily mise-en place and assure that all office related stationary is in place and restocked.
• Track and follow up on the timely delivery of orders and collection of trolleys with the in room dining colleagues to avoid delays.
• Maintain a clear knowledge of all IG point of sales related and perform any tasks relating to billing according to hotel standards and cashiering policies.
• Any other reasonable tasks as assigned by the IRD Manager including assisting other outlets.