Guest Service Specialist
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Oman, Muscat
Hotel: Muscat OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113
Job number: 137400
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We are looking for a friendly and customer-oriented Guest Service Specialist who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for managing reservations, checking guests in and out, and providing recommendations for local attractions and dining options.
YOUR DAY-TO-DAY
Welcoming guests as they arrive and checking them into their rooms Answering phone calls and responding to guest inquiries Handling guest complaints and resolving issues in a timely and professional manner Processing payments and maintaining accurate guest records Assisting guests with luggage and other requests Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly Maintaining a clean and organized front desk area Providing information about hotel amenities, local attractions, and restaurants Upselling hotel services and amenities to guests Ensuring guest satisfaction throughout their stay
WHAT WE NEED FROM YOU
Excellent communication and interpersonal skills Ability to handle multiple tasks simultaneously Strong problem-solving skills Proficiency in Microsoft Office Flexibility to work different shifts, including weekends and holidays High school diploma or equivalent Previous experience in customer service or hospitality industry preferred Knowledge of reservation and front desk systems Ability to work in a fast-paced environment Attention to detail
WHAT YOU CAN EXPECT FROM US
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Who we are
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. including important waivers. You can change your preferences through the link. Please read our
