Guest Service Specialist

We are looking for a friendly and customer-oriented Guest Service Specialist who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for managing reservations, checking guests in and out, and providing recommendations for local attractions and dining options.

YOUR DAY-TO-DAY

• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay

WHAT WE NEED FROM YOU

• Excellent communication and interpersonal skills
• Ability to handle multiple tasks simultaneously
• Strong problem-solving skills
• Proficiency in Microsoft Office
• Flexibility to work different shifts, including weekends and holidays
• High school diploma or equivalent
• Previous experience in customer service or hospitality industry preferred
• Knowledge of reservation and front desk systems
• Ability to work in a fast-paced environment
• Attention to detail

WHAT YOU CAN EXPECT FROM US

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?