الوصف الوظيفي
Choose your location and languageTo facilitate access to different languages and provide more information on our site, we have opted for automatic translation. Despite our vigilance, please bear with the sometimes literal translation of contents.Technicien Help Desk (Anglophone)Technicien Help Desk (Anglophone)Open-ended contract0, 0 0, 1 0, 2 1, 0 1, 1 1, 2 2, 0 2, 1 2, 2 3, 0 3, 1 3, 2 0, 0 0, 1 0, 2 0, 3 0, 4 0, 5 0, 6 0, 7 1, 0 1, 1 1, 2 1, 3 1, 4 1, 5 1, 6 1, 7 2, 0 2, 1 2, 2 2, 3 2, 4 2, 5 2, 6 2, 7 MissionAs a HelpDesk Technician, you will be the first point of contact for our users, ensuring quick and effective resolution of incidents and requests. By joining our HelpDesk team, you’ll play a key role in user satisfaction while contributing to the continuous improvement of our services.ProfileYour Key Responsibilities : Handle Level 1 requests (calls, emails, self-service). Diagnose and resolve incidents remotely based on established procedures. Develop and update procedures to enhance operational efficiency. Escalate complex issues to Level 2 or Level 3 support as needed. Perform back-office tasks such as request processing. Train new hires and provide occasional administrative supervision. Stay updated on client systems and processes to ensure autonomy.Technical Environment: Tools: ITSM (ServiceNow), Microsoft Office Suite, Windows 10/11 Frameworks: ITIL (bonus if familiar)What We’re Looking For: Fluent English skills. Proactivity, prioritization, and deadline management. Solid understanding of IT systems and networks. Strong troubleshooting and problem-solving skills. Excellent communication and documentation skills for user interaction and procedure creation. Ability to work independently, manage time effectively, and thrive under pressure.OrganizationInetum is an agile and innovative IT services company, a global provider of digital services and solutions. We support our clients in maximizing the potential of digital flow, in a constantly evolving world where needs and uses are rapidly transforming.With nearly 27,000 employees across 26 countries, Inetum combines proximity, industry expertise, and high-value-added technological solutions.CountryMorocco LocationCasablanca Contract typeOpen-ended contract
