Solution Engineer

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at Infobip?
Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise. The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery. In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads.
You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes. With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects.
You know you are doing a good job when you:

• Have a strong knowledge of all technical aspects of Infobip’s products and solutions.
• Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.
• Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services).
• Can identify new and innovative use cases for Infobip’s products and solutions.
• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.
• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
• Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation.
• Maintain the highest degree of customer satisfaction during project implementation.
• Collect the technical requirements and design technical solutions and service integration plans.
• Deliver detailed and accurate technical documentation.
• Handle technical and security questionnaires.
• Ensure that all the projects are delivered on time, within scope and budget.

More About You & Qualifications

• Minimum 4 to 6 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles.
• Experience in a technical role in the Telecommunications industry / CPaaS space.
• Fluent in French and English
• Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions.
• Excellent communication skills (both written and verbal) to clients, partners, and colleagues.
• You have the ability to challenge the status quo.
• You have an Engineering background and passion for IT and technology.
• Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs).
• Able to present products and ideas with ease, confidence, and persistence.
• Project management experience is a must.
• Thrives in a fast-paced and dynamic environment. 

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.