Shopkeeper

IKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets – Kuwait, Jordan, and Morocco.

At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.

Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.

At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !

NB: All candidate information will be treated with complete confidentiality, and personal data will remain confidential throughout the recruitment process.

We look forward to your application

As a Shopkeeper at IKEA, you will lead, inspire, and motivate a diverse team to deliver exceptional customer service while driving sales performance. You will oversee the day-to-day management of the sales floor, ensuring that products are well-displayed, fully stocked, and easily accessible. You will collaborate closely with other departments to ensure a consistent, high-quality shopping experience.

Key responsibilities include:

• Sales Leadership: Lead and drive sales performance by setting clear sales targets, monitoring results, and ensuring effective execution of promotional campaigns and sales initiatives.
• Team Development: Coach and inspire a high-performing team, providing guidance, training, and development opportunities to ensure exceptional sales results.
• Product Management: Oversee inventory levels, product placement, and visual merchandising to optimize sales, drive traffic, and maximize profitability.
• Operational Excellence: Monitor and maintain store processes related to stock control, replenishment, and daily operations to ensure efficient workflows.
• Performance Tracking: Analyze sales and performance data to identify opportunities for improvement and take corrective action when necessary.
• Collaboration: Work closely with other departments to ensure alignment in store operations and customer satisfaction.

We are looking for a candidate who brings a combination of leadership, retail experience, and passion for sales, along with a commitment to upholding IKEA’s core values.

• Experience:
  • Proven experience in retail management, sales leadership, or a similar role, with a track record of achieving and exceeding sales targets.
  • Experience in team management, coaching, and developing team members to meet performance expectations.
• Sales Expertise:
  • Strong understanding of sales strategies, KPI tracking, and how to drive business growth in a retail environment.
  • Ability to analyze sales data, identify trends, and adjust strategies to optimize performance.
• Leadership Skills:
  • Strong leadership and motivational skills, with the ability to inspire and lead a diverse team.
  • Excellent communication and interpersonal skills, able to collaborate with different departments and communicate effectively with customers and colleagues.
• Customer Focus:
  • A passion for delivering outstanding customer service, creating an enjoyable and seamless shopping experience for IKEA customers.
• Problem-Solving:
  • Strong problem-solving skills with the ability to think on your feet and resolve issues quickly and effectively.
• Organizational Skills:
  • Strong time management, organizational, and multitasking abilities to handle the demands of a fast-paced retail environment.
• Technology Proficiency:
  • Comfortable using retail systems, sales tools, and data analytics software to track performance and make informed decisions.
• Educational Requirements and Experience :

  • Master’s degree in Sales, Retail Management, or a related field.

    
    

  • Minimum of 5+ years of experience in a managerial position within the retail industry, with a strong track record of achieving sales goals and driving business growth.

    
    

  • Proven leadership experience, with the ability to manage and develop a diverse team to meet performance expectations.

    
    

A few more details for you
This position is full-time and is located in IKEA Zenata store,Morocco.

Please send your  CV in English and tell us why you would be a good fit for this role.