الوصف الوظيفي
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.RESERVATION SUPERVISOR–Four Seasons Hotel Rabat Kasr Al Bahr, MoroccoAbout Four Seasons Hotels and Resorts:Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. Qualification Requirements :1. Written, spoken and reading proficiency in the English language.2. Perform job functions with attention to detail, speed and accuracy.3. Prioritize and organize.4. Be a clear thinker, remaining calm and resolving problems using good judgement.5. Follow directions thoroughly.6. Understand guest’s service needs.7. ork cohesively with co-workers as part of a team.8. work with minimal supervision. • maintain confidentiality of guest information and pertinent hotel data.9. ascertain departmental training needs and provide such training.10. direct performance of staff and follow up with corrections when neededJob Functions :Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.4. Maintain positive guest relations at all times.5. Resolve guest complaints, ensuring guest satisfaction.6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.7. Maintain complete knowledge of:8. Access all functions of the computer system.9. Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.10. Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.11. Document any late or absent employees; maintain accurate and current employee records.12. Schedule and assign staff breaks.13. Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).14. Legibly update information board.15. Ensure staff's knowledge of hotel services, features and amenities.16. Prepare and communicate assignments to the staff. Assign additional tasks as they arise
