Operations Coordinator - ATM network
Hybrid OPERATIONS Full time
Casablanca, Casablanca-Settat, Morocco
Description
Coordinating local providers and centralized services Uptime monitoring, improving the uptime and meeting Objectives Service providers and internal KPIs monitoring SLA monitoring and ensuring its reflection in invoice reductions Regular reporting ( service providers KPIs, internal reporting) Regular review of service performance with local providers Incidents resolution ATM installations (system definition and support onsite) Onsite visits Cost control (invoices control, credit notes, reporting, etc) Coordination with internal services Developing strategies towards ATM availability improvement, failure avoidance, revenue increase and cost optimization. Process improvements, documentation and manual preparation Project management, testing and supporting implementation
Requirements
University degree with Engineering or IT orientation, or equivalent professional experience.
Minimum 3 years of experience in the Operations or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail. Prior experience in project coordination, ATM systems and ATM software. A proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties. Strong analytical and problem-solving skills International corporate experience Valid category B driving license. Regular field work * English – professional level
