Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Products and Solutions - Digital Lead - North West & Francophone AfricaJob Overview
The Customer Solutions Center (CSC) represents a strategic initiative within Mastercard, designed to create tailored, data-driven, and scalable solutions for prioritized customer segments across various markets. This structure serves as the central hub for Mastercard’s vast range of products and services, with a focus on driving growth and revenue by delivering high-impact solutions to both new and existing customers.
The CSC team is responsible for enabling Mastercard’s capabilities in a given geography, acting as experts in local market dynamics, and fostering relationships with regional product teams to ensure continuous innovation and feedback loops. By leveraging Mastercard’s extensive portfolio, the team is instrumental in positioning Mastercard as a leader in the digital payments ecosystem.
The Cluster Product and Solution Lead, alongside regional functions, oversees product and solution development, ensuring market fit and customer alignment. The position, based in the Casablanca Hub, spans 23 countries across North and French-speaking Sub-Saharan Africa.
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Key Responsibilities
1. Expertise in Geography and Solution Portfolio
• Serve as the expert for Mastercard's digital products, services, and platform capabilities within the assigned geography, ensuring a deep understanding of solutions such as Tokenization, Click 2 Pay, Passkey, xPays, QR, and contactless payments.
• Proactively monitor market trends and customer needs to ensure that Mastercard’s offerings remain competitive and aligned with local demand.
• Regularly brief local leadership on the latest product developments and provide accurate insights to address client opportunities.
• Drive customer success by maintaining strong relationships and ensuring clients fully benefit from Mastercard’s product suite.
2. Support CSC Value Proposition Development and Sales
• Collaborate with Solution Architects (SA) and the Customer Solution Center Lead (CSCL) to craft compelling value propositions for the African market, ensuring alignment with customer pain points and market needs.
• Partner with other sales specialists to develop comprehensive, end-to-end digital value propositions that leverage Mastercard’s full range of capabilities.
• Contribute expertise and hands-on experience during the solution-selling process to ensure smooth product implementation and client success.
3. Drive Localization, Market Enablement, and Sales Support
• Facilitate the market launch of new capabilities such as SRC, MDES, contactless, and QR, ensuring local readiness and adoption.
• Offer guidance and market insights to Account Managers (AMs) on how to optimize existing relationships and maximize the potential of current product offerings.
• Provide direct support on non-complex, solution-focused opportunities by collaborating with client counterparts and assisting AMs when necessary.
4. Knowledge Sharing and Best Practices
• Actively share insights regarding customer needs, emerging opportunities, and relevant market intelligence with internal teams, driving smarter, more effective solutions.
• Foster a culture of knowledge sharing by exchanging best practices and solutions with colleagues across the organization, contributing to the improvement of product, service, and platform delivery to clients.
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All About You
• Extensive technical expertise in the assigned product, service, or platform, with a clear understanding of its applications within customer environments.
• Strong ability to collaborate in cross-functional teams and contribute to the development of end-to-end solutions that combine multiple Mastercard capabilities.
• Exceptional problem-solving skills, with a keen understanding of how Mastercard’s solutions align with and address client needs.
• Effective communication skills, with the ability to build and maintain relationships with clients and internal teams alike.
• Proactive mindset, constantly seeking opportunities for improvement and innovation.
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Corporate Security Responsibilities
In this role, you will be responsible for safeguarding Mastercard's assets, information, and networks, in line with our commitment to information security. You are expected to:
• Abide by Mastercard’s security policies and best practices at all times.
• Maintain the confidentiality and integrity of all information you access.
• Report any suspected information security violations or breaches immediately.
• Complete all mandatory security training sessions as per Mastercard’s guidelines and requirements.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
