Key User Manager F/M

Robert Bosch Morocco is a growing company of the Bosch Group located in Casablanca, Morocco. With around two hundred associates, we operate in the business divisions Automotive Aftermarket, Power Tools, Security Systems and Thermo Technology.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

We are seeking to hire a dedicated, organized, and efficient “Key User Manager” to join our team in this role, you will work closely to coordinate and complete position tasks as the following:

• Identification of key industries: Focus on the automotive, mining, renewable energy, and aeronautics sectors, and elaborate on their potential.
• relationship marketing: Develop and maintain relationships with top leaders of customer organizations.
• service development and sales: Create and sell relevant services, including an after-sales concept.
• User journey management: Oversee the complete user journey for key users, particularly during the assertiveness, information, and purchasing phases.
• Implementation of marketing strategies: Execute central user marketing strategies and concepts.
• Results tracking: Monitor outcomes, including turnover and product listings.
• User feedback collection: Gather user feedback for product managers.
• Cross-selling collaboration: Act as an interface and participate in cross-selling initiatives with other Bosch departments.
• Customer empowerment: Ensure full empowerment towards customers, including budget responsibility.

EDUCATION

• University degree
• Good Arabic, French and English
• ICT proficiency

EXPERIENCE

• Technical Sales (application based) expertise and mindset

SKILLS

• Self-motivated
• Target-oriented
• Persuasive and skilled negotiator
• Market and customer-oriented
• Excellent communication skills, both oral and written
• Strong intercultural and analytical skills
• Ability to perform under pressure
• Knowledge and understanding of user insights
• Background in construction and project management
• Expertise and mindset in technical sales (application-based)
• Proactive and entrepreneurial thinking with commercial understanding
• Strong communication skills adaptable to all levels of hierarchy
• In-depth market knowledge
• Capable of managing projects effectively