Hardware Field Service Representative (m/f) - Rabat

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As part of the development of its activities, Varian Business Area is looking for the Hardware Field Service Representative. This position will be based in Rabat or Fès.

Varian, a Siemens Healthineers Radiation Oncology Business Area, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Job Summary:

The Field Service Representative (FSR) is the primary contact for Varian customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated Varian equipment (Clinac, TrueBeam, Halcyon) according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents Varian. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.

Your Tasks and Responsibilities:

• Troubleshoot, diagnose, and repair all Varian Hardware equipment within an assigned service territory, including preventative maintenance, installations and upgrades per Varian guidelines.
• Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls.
• Be able to assess urgency of customer request and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues and meet established customer service levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures
• Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.

Minimum Required Skills and Knowledge:

• Successfully completed degree in Electronic – Electrotechnics, Biomedical engineering & computer science
• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Proven work experience of minimum 3 years in a similar position.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with Network analysis test equipment.
• Advanced knowledge of Desktop computer hardware and operating systems.
• Basic knowledge of server hardware and operating systems.
• Familiarity with Oncology Information System (OIS) Record and Verify (R&V) and Treatment Planning Systems (TPS) preferably from Varian (Aria-Eclipse).
• A thorough understanding of the separate OIS responsibilities of Varian Service reps and the Customer Physicists with regard to Treatment Planning Systems.
• Understanding and familiarity with Customer facing documentation.
• Performs routine maintenance such including major machine update (STB’s) Capable of performing Maintenance Release upgrades with assistance or supervision.
• Achieve certification status.

Other Desired Skills and Knowledge:

• Experience in Servicing Linear accelerator, preferably Varian Brand (Clinac, TrueBeam, Halcyon)
• Able to handle difficult customer situations including troubleshooting while customer is observing.
• Is assigned as primary support for machine accounts.
• Be able to understand and utilize the escalation process to RISS FSR, Manager, NTS, PSE, applications.

Other Requirements:

• French, Arabic and English language, written and spoken.
• Valid passport – able to travel in Africa, Europe and the United States
• Driving license is a plus.

To find out more about the specific business, have a look at Products & Services - Siemens Healthineers (siemens-healthineers.com).

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs & careers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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