· Provide total best in class express service and solutions to local and global customers to ensure their requirements are met according to pre-agreed performance levels in line with our network standards. · Deliver to customers the information and/or the solution that is based on their business requirements & cost models and ensure all solutions and TDI implementations are within all DHL Global policies and procedures and to Customer specification. · OHS & EMS reporting and ensure alignment to regulated auditing requirements. · Maintain Development Plans for all nominated staff, ensuring that staff undergoes continuous development for their next role. · Liaise and work with State authorities on award legislation for staff
Ground Operations Management
· Develop country Ground Operations component of Annual Operating plans in tandem with the country strategies and ensure implementation of the plan.
· Perform management tasks with due regard to budgetary targets, service/ productivity levels and cost controls.
· Achieve Ops Cost Per Move target / budget for ground operations.
· Ensure that DHL meets/improves upon its Ground Operations regulatory and environmental obligations.
· Agree and achieve market leading Transit Time, Data Quality and Service Performance targets.
· Ensure Service Centres are managed within cost targets and seek means by which to manage costs whilst maintaining / improving service and productivity levels.
· Ensure all Service Centres are in a clean and tidy state at all times.
· Plan, develop and implement smarter work practices and new technologies.
· Ensure all vehicles and capital equipment are maintained for effective use
· Ensure safety and security policies measures are implemented, maintained and at the forefront of staff objectives
Procedural
· Meet or exceed all GSOP standards within all Service Centre operations.
· Ensure data return to the network complies with network standards, using the latest technology tools and systems.
· Ensure the network compliance of undeliverable and network control functions is maintained.
· Ensure cash collection & same day reconciliation is well managed all over the country.
Innovation and Expansion
· Support the business acquisition process and provide after sales support as required in order to achieve revenue and profitability targets
· Manage the actions for improvement within the scope of Ground Operations.
· Develop initiatives to improve operational capability and expand country network and services.
Security Management
· Oversee Ground Operations Security practices to ensure policies and business needs are met.
· Manage a secure product offering for all customers
Ground Operations Team Management
· In conjunction with Human Resources and Line Trainers, ensure employees in Service Centres are trained and developed to meet business and succession needs and ensure that adequate manpower is planned and in place.
· Recruitment and development of all staff and management, with the appropriate levels of training and opportunity provided.
§ Availability of required skills with excellent understanding of business. Key capabilities / Competencies
Skills
Communication skills (Frensh & English, fluently spoken and written)
Competencies Making Customers More Successful: Maintains effective relationship with customers. Develops and delivers high quality/innovative products, services or solutions. Focuses on customer needs and gains their commitment. Gains management/colleague support to meet customer needs.
Shaping Direction: Ensures strategies/plans are aligned and reflect others views. Develops strategies/plans aligned to broader organisational strategy. Communicates strategy.
Driving High Performance: Establishes clear, challenging and achievable objectives. Aligns resources and the organisation within own area of responsibility to achieve objectives. Regularly reviews and communicates progress against objectives and adjusts as needed. Champions continuous improvement and innovation. Inspires results and respect by empowerment, accountability recognition and rewards recognising the contribution of others.
Developing Others : Provides employees, colleagues and business partners with candid and regular feedback. Provides employees with development opportunities. Supports employees with career opportunities. Inspires others to develop themselves.
Developing Self: Conveys a clear sense of personal goals and values. Actively seeks feedback to improve performance. Develops new skills and modifies behaviours based on feedback. Takes personal responsibility for career and development.
Expected years of experience § 5 years management experience in transport related role, preferably in the Air Express Industry § Experience in implementing change. § Experience of the local regulatory environment § Data Management experience § Export Process experience. § Budgeting and Cost Management experience Expected Educational Qualifications Location Casablanca, Grand Casablanca, Morocco Category Location Casablanca, Grand Casablanca, Morocco Category
33Across
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