الوصف الوظيفي
Position:EMEA Operations Service Delivery ManagerJob Description:ABOUT US:Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery ManagerWHAT YOU WILL BE DOING AT ARROW:• Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. • Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.• Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges,• Review business performance metrics, provides governance and resolution support • Implement and drive documentation and reporting of key metrics and resultsWHO ARE WE LOOKING FOR?• Proven experience in a leadership or supervisory role,• Strong interpersonal and communication skills,• Ability to motivate and engage team members,• Excellent problem-solving and decision-making abilities.#LI-YB1Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business Support
