About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
DOOR ATTENDANT –Four Seasons Hotel Rabat Kasr Al Bahr, Morocco
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:
This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.
Responsibilities -
Key Duties:
• To load cars for departing guests, ensuring a polite manner and courteous farewell, remembering to confirm the number of pieces with the departing guest.
• To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines.
• To direct and escort guests to reception announcing them by name.
• To ensure that the hotel's driveway and main entrance are always clean and free of traffic, ensuring that all requests are reported to the concierge or placed directly into HotSOS.
• To liaise with the valet parking attendant on arriving and departing guest vehicles, ensuring that all vehicles are checked thoroughly prior to acceptance/handover.
• To act as a hotel ambassador whilst ensuring that all doors are opened for guests entering and leaving the hotel. - Operational:
• To assist with moving of guest vehicles to the entrance of the parking if required.
• To provide red carpet service for VIPs.
• To strive to please the guest and sell the in-house services.
• To be aware of all activities both in the hotel (Food and Beverage functions, restaurants, meeting rooms) and in the city.
• To respond to all HotSos requests in a timely manner to avoid escalation.
• To ensure all FS Messenger chats responded within 90 seconds.
• To call for a taxi for the guest upon request.
• To take ownership of the Joggers station including the replenishment of hand towels, maps, and water.
• To be fully conversant of LQA standards and always deliver them.
• To offer various information to guest regarding the hotel services, facilities as well as general information.
• To respond to any other changes in the departmental function as dictated by the industry, company and or the hotel.
• To direct trade and deliveries for the hotel to the loading bay of the hotel.
• To prevent as far as possible and within brands of tact any unauthorized persons from entering the hotel.
• To hail private vehicles or public transportation such as taxis for guests.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Staff and Valet Staff
- Other Duties:
• Is fully aware of his work schedule and ensures adequate notice is given with circumstances when he is prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons, or safety hazards immediately.
• Ensure strict control is adhered to when receiving and returning keys and whilst in his possession.
• To report for duty punctually wearing the correct uniform / attire, name badge, maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
• To provide a friendly, courteous, and professional service at all times.
• To maintain good working relationships with all colleagues and other departments.
• To ensure you read and understand the hotel’s employee handbook and adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with the local legislation as required.
• To respond to any changes in the department as dictated by the needs of the industry, company, or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• To assist in maximising productivity for the Department.
• To cover Night shifts on a rotational basis.
Skills:
• Excellent driving skills.
• Must have a valid type B driving license.
• Professional attitude and appearance.
.Reading, writing and oral fluency in Arabic, French and English preferred
. • Organized and resourceful.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up.
• Must be available to work weekends, days, evenings and holidays.
• Customer-focused.
• Active listener.
• Ability to work flexible hours.
• Solid written and verbal communication skills.
• Good organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Ability to work under stress.
• Fast and eager learner
