Customs Runner Agent

BMR title / Role title

Corporate Division

Business Division

Business Unit

Overall, Role Purpose

The current role is responsible of the main ops functions to the customs clearance process within established standards and transit times and ensure the necessary support to all operations functions related to customs declaration prior and after customs declaration submissions, to DHL customs declarants, customs support agents, data entry when required.

Below are the main duties:

• Through rigorous monitoring of all customs clearance declarations upon submission. A special focus on the primary KPIs mainly related to clearance lead time and BOS Index performance.
• Update the Clearance Status of the shipment to the Network within 30 minutes of identification when any shipments/piece is/has: released, selected for inspection, held pending clearance, Regulatory Authorization required, undervalue, disposed by the authorities and stopped or confiscated by the authorities.

·Update all Shipments/Pieces rejected by Customs the same time of rejection with the appropriate status updated in the system.

·Update the Standard Customs Clearance messages for held and released Shipments with correct status.

·Inform the Bonded area team about the shipment release as soon as Customs Release Document is acknowledged in order to allow the bond area to prepare the shipment release for Delivery.

·Perform customs inspection / visits if required by customs authority.

• Ensure the required work streams are completed on time and within a specified quality criteria.
• Use a clear and precise communication to stakeholders to ensure consistent and regulation information is reported as required.

·Coordinate between other functions and customs authorities under runner’s team leader supervision.

·Hand over all customs release documents such as Customs Release Document and duty details Sheet for billing process.

·Deal with first priority all urgent cases give appropriate to concerned parties in timely manner.

• Give the necessary support to customs/ backliners, frontliners Data entry agents in the field if required in terms of encouraging multiple competencies and maintain ASONE spirit.

Reports to

Customs Runners Team Leader

Band

Date approved

Accountabilities

Key activities

Overall goals / Typical measures

Customer

External

DHL customers

·Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.

·Provide all Customers with accurate DHLE information to ensure timely and effective service quality.

·Respect of DHL dressing code.

Achieve the agreed KPIs.

-BOS

-HV Improvement % of over 48 hrs

Internal

Customs Runners Team Leader