Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
Job Description
Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
Provide clear and concise information to customers through various channels, fostering a positive experience
Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service
Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)
Contribute to maintaining and improving customer service standards through initiative and feedback
Job Responsibilities - Experience and Education
Bachelors degree in Business or related field
2 years of experience in a customer service role
Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
Skills Customer Focus Communication Skills Problem Solving Teamwork Time Management
