Customer analyst

Customer analyst  

Tangier TFZ ES Plant

Driving the future of automotive. We’re Lear For You.

Company Overview

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation

Lear has been operating in Morocco since 2003, offering a wide range of products and demonstrating strong expertise in electrical distribution systems, electronics, surface materials, and seating JIT(Just-in-Time).  With its 17 cutting-edge production and engineering sites located in Rabat, Tangier, Kenitra, and Meknes, Lear Morocco has become a major and significant player in the industry employing over 19,000 diverse & talented team members.

Lear Morocco has been certified as a Top Employer for the fourth consecutive time in recognition of its unwavering commitment to operational excellence, innovation, and fostering supportive work environment.

Position overview:

Our future Customer analyst will Serve customers by providing product and service information, resolving product and service problems. & Preparation of master production plan based on customer demands and follow daily production.

Key Responsibilities:

Customer Service:

• Receive & Analyse Customer Order
• Communicate with customers about orders by telephone, email, and videoconferencing (Increase, Decrease, Mixt, feasibility, capacity Constraints, RM constraints…)
• Update coverage report on daily basis.
• Prepare the shipment plan (Direct Customers and Indirect Customers through advanced Warehouse)
• Daily follow up of shipments & transit locations between Lear and Customers.
• Ensure Sales Integration in the System
• Ensure JIT delivery and level of stock defined on the advanced warehouses.
• Maintain delivery performance at 100%
• Investigating and solving customers' problems, which may be complex or long-standing problems

Planning:

• Prepare the planning based on the Priorities given by customers (Planning Twice per Week)
• Monitors, analyzes and reports performance to schedule production activities utilizing information derived from System, material situation, and Operations (Coverage Report)
• Assist the manufacturing department to actively manage the production schedule through Medium term planning (L-base Capacity).
• Monitor quality, service, and delivery issues, and take corrective actions as needed.
• Provide continual improvement of the planning and reporting processes.
• Participate in project milestone meetings through QTS meetings.
• Maintain Logistics KPI according to the targets (Plan efficiency, production hours, inventory & zero premium freight)

Key skills and Qualifications:

• Education: Masters/Engineering degree in Logistics
• Requirements:  communication skills, Team worker, analytical thinking, organized person, ability to learn quickly, flexibility to customer changes
• IT skills : Advances Excel (Macro), VBA, Access, power BI
• Proficiency in both English & French languages, spoken and written

Why Lear

We offer a fantastic place to work, opportunity to grow and being part of a company who places its people first.

What We Offer

• Competitive Salary,
• Competitive social perks including:  
  • Medical insurance
  • Social security benefits,
  • Transportation allowance,
  • Canteen in site
• Paid Vacations
• Flexible working hours,
• Access to Learning and development opportunities
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.

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