Proactively contact customers via phone and email to follow up on overdue payments and ensure timely collections.
Identify and escalate payment-blocking issues (e.g., missing documents, incorrect products, late deliveries) to Sales, Customer Service, or Supply Chain teams for resolution.
Meet collection targets established by the Credit and Collection Manager.
Prepare and maintain daily and weekly progress reports, updating files as instructed by the manager.
Contribute to reducing the Days Sales Outstanding (DSO) and Bad Debt (BD) provisions.
Ensure customer information in the database is accurate and up to date, including contact details such as phone numbers and email addresses.
Accurately post received payments to customer accounts and perform reconciliations based on the details provided by customers.
Handle administrative tasks related to Credit and Collection functions, ensuring smooth team operations.