Call Centre Manager

We are Leads.io — the world’s #1 tech-driven lead generation agency. With a determination to become an ever-better growth catalyst for our clients, we are on the lookout for fresh faces to join our team! Do you have what it takes to join Leads.io? 

Key responsibilities:

We are seeking a Call Center Manager to lead and inspire our team to achieve operational excellence in our call center based in Casablanca. The team specializes in qualifying high-quality leads in the home renovation and energy industry. Our team of around 20 talented professionals is dedicated to delivering exceptional results in a performance-driven environment. This role requires strong leadership skills and an analytical mindset to manage a multicultural team and ensure the delivery of qualified leads. Experience in lead generation or call center operations is an advantage but not essential—what matters most is your ability to drive performance, foster teamwork, and achieve results.

Other responsibilities are:

• Oversee day-to-day operations of the call center, ensuring targets, KPI’s and productivity goals are consistently met.
• Lead, manage, and motivate a team of 20+ employees through coaching and performance management.
• Analyze key metrics and use data-driven insights to identify problems, create solutions and optimize operations.
• Develop and improve strategies to optimize team performance and lead quality.
• Create and implement training programs to enhance team skills and knowledge.
• Foster a positive, performance-oriented culture within an international team.
• Handle escalations and maintain high-quality standards for client interactions.
• Collaborate with stakeholders to align objectives, drive business growth and enhance operational processes.

About Leads.io

Leads.io is your technology-driven partner in effective lead generation. As a global team spread out across thirteen offices in nine countries, our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic, Leads.io aims to elevate our clients' ventures to new heights of success.

As a team of result-oriented experts in marketing, technology, strategy, and content, we remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future. Through a dedication to personal excellence, teamwork, and accountability, Leads.io fosters an environment in which you can shape your path to success whilst engaged in a dynamic and successful company environment.