About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.
Four Seasons Casablanca is looking for an Assistant Front Office Manager who share a passion for excellence and who infuse enthusiasm into everything they do.
Work on a team built on mutual respect, collaboration, excellent service and passion for Rooms. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
The role of the Assistant Front Office Manager
Responsibilities - Key Duties:
• To ensure, through effective supervision, that all operational services function with the utmost efficiency.
• To report any shortcomings and to recommend appropriate or corrective action to the Front Desk Manager /Assistant Director of Rooms.
• To meet and escort all arriving VIPs and ensure that their needs are satisfied, their luggage is swiftly sent to their rooms, and they are checked-in in a courteous and efficient manner and escorted to their rooms without delay. To establish any special requests.
• To implement an efficient method for standard quality checks in all operational departments as per LQA and
• To ensure that all VIP rooms are checked prior to the arrival of the guest.
• To conduct regular room inspections and liaise with the Housekeeping Department on deviation from standard set-ups.
- Operational: • To be fully conversant with all Hotel, Fire and Emergency procedures and bomb threat procedures.
• To be fully conversant with all legislation pertaining to the hotel operation.
• To attend the AM/PM briefing providing a full and comprehensive update of all current, pending, and outstanding issues.
• To review daily arrivals to ensure proper handling of VIP’s and return guests, groups, etc. and to escort VIP’s and return guests to their rooms.
• To coordinate groups arrivals, departures and billing requirements with sales and catering management.
• To ensure room discrepancies are resolved.
• To effectively handle and resolve any guest problems or complaints in the hotel in accordance with the company’s Complaint Handling Procedure.
• To contribute to regular departmental communication meetings, to keep colleagues informed of progress of hotel objectives, special events, further improvement plans and guest comments.
• To ensure all project deadlines are met and submitted in a timely manner.
• To train Team Leaders and Front Office Agents/Concierge and PBX Team and supervise them in the performance of their duties. • To conduct performance evaluations and disciplinary meetings when needed.
To communicate closely with the Night Manager and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
• To ensure all MOB APP guests are having in room check in.
• To ensure that all FS messenger messages replied within 90 seconds before escalation.
• To conduct random checks on guest profiles to ensure its updated properly also to monitor profile completion score.
• To inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed. • To assist other departments as required in resolving problems. The ability to handle guest problems and complaints,
• To act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests and colleagues.
• To assist Guest Experience, Housekeeping, Reservations, Valet Parking, PBX, Concierge, and porters when business levels warrant.
• To perform other tasks or projects as assigned by hotel management and colleagues.
• To ensure regular checks on the cleanliness of all public areas, including the Lobby, Hotel entrance, Garage and
• To assist on cover for night shift when needed.
- Financial:
• To assist the Front Desk Manager /Assistant Director of Rooms in ensuring that the Departmental Operational Budgets are in line and costs are strictly controlled.
• To be conversant with the monthly financial results in sales and cost areas ensuring all opportunities are maximized.
• To control room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations. The ability to handle relocation of guests according to established procedures. The ability to maintain close contact with other hotels regarding their status on full-house nights.
• To ensure adherence to all credit procedures in Reception and follow ups on credit problems with Credit Manager
• To review all Paid Outs, Rebates, Petty Cash, Direct Billings.
• To check cashiers, work at closure of shift to ensure all transactions are reconciled with proper approvals and endorsements. - Other Duties:
• Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons or safety hazards immediately.
• To report for duty punctually wearing the correct uniform / attire, name badge, maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
• To provide a friendly, courteous, and professional service at all times.
• To maintain good working relationships with all colleagues and other departments.
• To ensure you read and understand the hotel’s employee handbook and adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs.
Skills : • To attend training and meetings as and when required. • To assist in maximising productivity for the Department. • Assisting with shifts rotation (day and night) on a weekly basis. • Conducting employees' annual reviews and on the job coaching. Skills: • Excellent interpersonal and communication skills, both in person and by telephone. • Knowledge of Opera is preferred. • Ability to learn multiple computer software and accurately input information into the systems. • Ability to work cohesively with co-workers both within and outside of your department. • Ability to prioritize, organize and follow up. • Must be available to work weekends, days, evenings and holidays. • Excellent reading, writing & oral proficiency in the Arabic, English and French languages. • Previous Luxury Hospitality experience in a managerial role. • Previous experience in working with Opera V5 & HotSOS preferred.
Due to the local work permit policy, we are looking for local candidates.
English, French and Arabic are mandatory.
Learn more about what is like to work at Four Seasons – Visit us :
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