About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Responsibilities
Key Duties: • To manage the Housekeeping team to achieve the highest standards of cleanliness in guest rooms 24 hours a day.
• To liaise with Front Office on forecasting VIP arrivals and to ensure the smooth flow of communication between the departments.
• To liaise with the Engineering Department to ensure that all repairs and maintenance work is carried out to the standards required.
• To work closely with Contract Cleaners to ensure a high standard of service is always carried out.
• To support the management of the Linen Room and Valet.
• To ensure proper maintenance of plants and flowers in guest rooms and public areas.
• To step in where needed in the absence of the Director of Housekeeping. Operational:
• To ensure that all guest requests are always handled efficiently and professionally & LQA timing standards are always met.
• To ensure all services offered in the Housekeeping Department are always available.
• To conduct periodic inspections throughout the hotel to assess cleaning standards.
• To be responsible for setting and reviewing the standards and set up of guest supplies utilized in the guest rooms and ensure proper ordering and storage procedures.
• To ensure correct cleaning materials are specified for guest rooms and proper ordering and usage procedures are implemented.
• To ensure adequate equipment is available (vacuum cleaners, extra beds, irons and boards, cots etc).
• To ensure employees are fully trained in operating the equipment.
• To liaise with stewarding to ensure pest control programmers are maintained.
• To ensure that all VIP rooms are checked on a regular basis for both day and evening service.
• To support regular spring-cleaning programmers liaising with the maintenance department to prolong longevity of soft furnishings.
• To co-ordinate and plan cleaning schedules for both Front of House and Back of House areas.
• To conduct daily inspections of the Public Areas.
• To ensure flower arrangements meet the standard of the Hotel and guest requirements.
• To ensure that all colleagues attend Hotel Induction and Departmental Orientation training.
• To ensure that all department members receive initial and on-going training in all aspects of Housekeeping operations for which they are responsible.
• To ensure linen par stocks are maintained and plan the ordering of new linen when needed.
• To ensure adequate supplies of linen is always available to the outlets and guest rooms.
• To ensure standards of pressing is consistent, providing the guest with a high-quality finish always.
• To ensure that any guest complaints /reimbursements are handled effectively within the guidelines set by the Hotel. Financial
: • To support DHK to ensure that payroll costs are monitored and kept in line with On Track.
• To manage all outsourced labor closely to ensure this is in line with demand & budget.
• To ensure that all departmental purchases are in line with the Budget and adjusted accordingly where needed. Administration:
• Complete all monthly payroll aspects on time and in accordance with HR requirements through Fourth Hospitality, including; timesheets, rotas, absence, holidays, lieu days overtime etc.
• Ensure time and attendance is correctly tracked for each colleague and logged accurately on the rota each week. To ensure rotas are created in Fourth in accordance with the Hotel business and posted for colleagues to view.
• Conduct colleague probationary reviews and appraisals.
• To ensure the departmental SOPs and systems are always kept up to date and updated when needed.
• To maintain all hotel records and forms as needed.
• To comply with local legislation.
• To respond to any changes in the hotel as dictated by the needs of the industry, company or hotel operation.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as required.
Skills:
• Excellent interpersonal and communication skills, both in person and by telephone.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up.
• Must be available to work weekends, days, evenings and holidays.
• Excellent reading, writing & oral proficiency in the Arabic, English and French languages.
• Previous Luxury Hospitality experience in a managerial role.
• Previous experience in working with Opera V5 & HotSOS preferred.