Call Center Agent

Duties & Responsibilities:

• Answer incoming calls from customers and assist them with their queries.
• Verify customers' identity by following company procedures before discussing any accounts, products, or information.
• Keep customers' information up to date on the internal CRM system.
• Assist customers with their queries, provide information on products, and take payments over the phone.
• Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.
• Work in line with data security policies at all times.
• Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the complaints team or management.
• Work in line with company KPI’s regarding call volume and service levels.
• Ensure customers are kept up to date with the progress of their request or service.

Qualifications:

• High School Diploma or above.
• Detail-focused, with good problem-solving skills.
• Strong customer service skills.
• Demonstrated computer skills, able to pick up and learn new software quickly.
• Able to work in line with company KPIs.
• Excellent communication skills, both written and verbal.
• Able to multi-task effectively.