Service Engineer

Job Summary:

The Service Engineer will be responsible for installing, maintaining, and repairing equipment.

His duty involves diagnosing technical issues, conducting regular inspections, offering customer support, and promptly resolving problems to minimize downtime and ensure optimal performance and customer satisfaction.

Key Responsibilities:

• Install and repair a variety of equipment and networks (laboratory, medical and dental) at customer locations and in the workshop which complies with company and supplier standards.
• Train customers on the proper use of the equipment.
• Diagnose and repair faults in a timely and efficient manner.
• Replace or repair defective parts using hand tools and technical knowledge.
• Preventive maintenance on equipment
• Respond to customer’s emergency calls referring to maintenance contract conditions
• Provide technical support to customers via phone, email or on-site visits.
• Assist customers with troubleshooting and resolving issues.
• Maintain accurate records of service activities
• Ensure all work meets quality standards and customer expectations
• Adhere to safety protocols and regulations during service activities.
• Work closely with other service engineers and management.
• Willingness to travel to attend trainings abroad and share information with the technical team.