Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.
You’ll be part of one global team where you can learn fast and stay true to yourself.
Your Team
As part of the Service Desk Team, you will be responsible for providing support to Murex employees based in the Beirut office or remote. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers.
Our environment includes Hardware and Software, macOS, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, …
Your Role
Install, configure, and upgrade windows operating systems and software installed on the end-users’ workstations.
Install and replace hardware (Workstations, Laptops, screens, network cables…)
Troubleshoot incidents and problems related to emails, network and end-users’ peripherals, printing, meeting rooms, access control, CCTV…
Follow cases with support vendors.
Support Teams telephony, mobile devices, and smartphones for end-users.
Maintain User Account in Active Directory, disk encryption and antivirus.
Assist users with Citrix and VPN connectivity.
Participate in the creation of documentation to ease the work for the operation team.
Follow procedures and guidelines defined for the team.
Collaborate with other IT teams (network, storage, Windows Infra…) to resolve incidents when needed
Flexibility in covering support shifts
Participate in discussions and presentations to evolve the infrastructure.
Your Profile
3–5 years of experience providing service desk support in Mac and Windows environments, with at least two years focused on Mac support. Must have strong skills in troubleshooting software and hardware issues for end users.
Bachelor’s degree in computer science or a related field.
Experience with Endpoint management systems, such as SCCM, is a plus.
Proficiency with Microsoft Windows 10/11 and Office 365.
Experience in the usage of service desk ticketing system to handle incidents and requests.
Strong analytical skills and effective problem-solving abilities.
Willingness to learn continuously and adapt to new technologies.
Fluency in English is required; proficiency in French is a plus.
Good Communication skills, including the ability to present ideas clearly and collaborate with vendor support teams.
Why join us
We put our people first, with an attitude of care and a legitimate commitment to their success and wellbeing:
Benefit from our competitive compensation and insurance package:
Attractive salary in USD outside of Lebanon
International medical, life and travel insurance
Retirement plan
Schooling allowance
And much more
Enjoy a hybrid work environment:
Teleworking at home and abroad
Dynamic and supportive work environment focused on employee wellness
Grow with us and gain international exposure:
Extensive learning opportunities
Learn from a diverse team of experts around the world
Possibility for international and internal mobility
Submit the resume today and stay posted, we will contact you shortly!
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