Client Relations, Presales, Sales and Marketing
Sales Support & Client Relations Specialist – Beirut, Lebanon
Role Summary: The Sales Support and Client Relations Specialist will be responsible for preparing competitive offers for clients, managing client relationships, and ensuring seamless communication and follow-up to maintain high levels of customer satisfaction. The ideal candidate has strong interpersonal skills, an understanding of logistics solutions, and the ability to deliver exceptional support to clients.
Position Location: Beirut, Lebanon
Business Industry: International Trade, Construction and Industrial Equipment
Main Duties and Responsibilities:
Offer Preparation: • Prepare and present tailored offers for clients based on their specific requirements and our service capabilities.
• Analyze client needs and prepare competitive quotes and proposals to address those needs effectively.
• Coordinate with internal teams to ensure all aspects of the offer align with service capabilities, pricing strategies, and client expectations.
Client Relationship Management:
• Serve as the primary point of contact for assigned clients, ensuring prompt responses and ongoing communication.
• Develop and maintain strong relationships with clients, understanding their business needs and challenges.
• Work closely with clients to gather feedback and implement improvements to enhance service satisfaction and loyalty.
Follow-Up & Support:
• Regularly follow up on offers and inquiries to ensure clients receive timely responses and updates.
• Monitor the progress of active shipments and relay relevant information to clients, addressing any issues that may arise.
• Maintain up-to-date records of client interactions, offers, and communications in the CRM system.
Market Insight & Offer Optimization:
• Stay updated on industry trends and competitor offerings to refine and improve the competitiveness of proposals.
• Suggest ways to improve offer accuracy, turnaround time, and presentation quality.
Collaboration with Internal Teams:
• Collaborate with operations, finance, and other internal teams to ensure smooth handling of client needs from quote to delivery.
• Work with the sales and logistics teams to optimize solutions and maintain competitive pricing structures.
Qualifications and Required Skills:
• Bachelor’s degree in Business, Sales, Logistics, Supply Chain, or a related field.
• 2+ years of experience in a client-facing role, ideally within the logistics or supply chain industry.
• Proven experience preparing quotes, offers, or proposals.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and clients simultaneously.
• Excellent written and verbal communication skills, with a client-centered approach.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a team in a fast-paced environment.
