الوصف الوظيفي
Company DescriptionThe Stay Furnished Apartments in Dbayeh offers a unique blend of comfort, convenience, and modern living for both short and long-term stays. Located in the vibrant heart of Dbayeh, our apartments are designed to provide guests with a home away from home, whether they’re visiting for business, leisure, or relocation purposes.Job DescriptionDuties & Responsibilities:
• Guest Check-ins and Check-outs: Efficiently check-in and check-out guests, ensuring a smooth and welcoming process.
• Reservations Management: Answer phone calls, manage booking inquiries, check availability, and confirm reservations.
• Guest Assistance: Address guest inquiries and provide information about hotel services, facilities, and local attractions.
• Guest Relations: Resolve any guest complaints or concerns promptly, ensuring a high level of customer satisfaction.
• Cash Handling: Process payments, handle cash transactions, and maintain accurate records of guest billing.
• Communication: Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Administrative Tasks: Perform clerical duties such as managing guest records, filing, and maintaining logs of check-ins and check-outs.
• Safety & Security: Monitor the hotel’s security systems, assist guests in emergency situations, and ensure the safety of all guests and staff.QualificationsQualifications & Requirements:
• Education: High school diploma or equivalent required; a degree in hospitality management or related field is a plus.
• Experience: Previous experience in a hotel reception or customer service role is preferred (1-2 years).
• Language Skills: Proficiency in English is essential.
• Customer Service: Excellent customer service skills with the ability to interact positively with diverse guests.
• Communication: Strong verbal and written communication skills.
• Professionalism: A friendly, approachable, and professional demeanor at all times.
• Attention to Detail: Ability to handle multiple tasks, maintain accurate records, and follow procedures precisely.
• Technical Skills: Comfortable using hotel management software and basic office equipment (phones, computers).
• Teamwork: Ability to work well in a team and collaborate with other departments to ensure smooth operations.
• Flexibility: Willingness to work in shifts, including weekends and holidays, as required by the hotel’s schedule.
• Problem Solving: Ability to handle stressful situations calmly and efficiently, always striving for positive outcomes.Additional InformationIf you have a passion for hospitality and enjoy providing exceptional service to guests, we would love to hear from you!
